TERMS OF SERVICE & LEGAL CONDITIONS

Effective Date: 02.01.2026
Company Name: Stitch & Tail Co.
Website: www.stitchandtailco.com
Jurisdiction: State of California, United States

1. AGREEMENT TO TERMS

These Terms of Service & Legal Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” “you”) and Stitch & Tail Co. (“Company,” “we,” “us,” or “our”).

By accessing, browsing, purchasing from, or otherwise using this website, you:

  • Acknowledge that you have read and understood these Terms.

  • Agree to be legally bound by them.

  • Agree to all policies incorporated by reference, including but not limited to:

    • Privacy Policy

    • Return Policy

    • Shipping Policy

    • Product Safety Disclaimer

If you do not agree, you must immediately discontinue use of the website.

You represent that:

  • You are at least 18 years old.

  • You possess legal capacity to enter a binding contract.

  • You are not using the site for unlawful purposes.

2. MODIFICATION OF TERMS

We reserve the right to update, modify, or replace these Terms at any time in our sole discretion. Continued use of the website after changes are posted constitutes acceptance of revised Terms.

3. PRODUCTS AND INTENDED USE

All products sold by Stitch & Tail Co. are intended solely for use with domesticated animals unless expressly stated otherwise.

Products are NOT intended for:

  • Human use

  • Children’s use

  • Medical treatment

  • Veterinary treatment

  • Therapeutic use

  • Unsupervised chewing unless explicitly marketed as a chew product

You acknowledge that pet products involve inherent risks including but not limited to:

  • Chewing

  • Ingestion

  • Entanglement

  • Strangulation

  • Tearing

  • Destruction due to animal behavior

You assume full responsibility for determining product suitability for your pet.

4. PRODUCT SAFETY WARNINGS

CHOKING AND INGESTION HAZARD

Certain products may contain:

  • Small components

  • Decorative stitching

  • Fabric fibers

  • Removable elements

  • Hardware or attachments

These components may present choking, ingestion, obstruction, strangulation, or entanglement hazards.

KEEP AWAY FROM INFANTS AND CHILDREN.

Never allow:

  • Children to handle products.

  • Pets and children to interact with products unattended.

  • Pets to use products without adult supervision.

Inspect products before each use.

Discontinue use immediately if:

  • Fraying occurs

  • Seams weaken

  • Hardware loosens

  • Material tears

  • Any component detaches

5. SUPERVISION REQUIREMENT

All products require responsible adult supervision. Failure to supervise voids any claim against the Company.

6. ASSUMPTION OF RISK

You expressly acknowledge and agree that:

  • Animals are unpredictable.

  • Even properly manufactured products can be damaged by pets.

  • Misuse or modification increases risk.

You voluntarily assume all risks associated with:

  • Use

  • Misuse

  • Alteration

  • Improper cleaning

  • Failure to inspect

  • Normal wear and tear

You assume responsibility for any injury, illness, damage, or loss resulting from use.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by California law:

Stitch & Tail Co. shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Special damages

  • Punitive damages

  • Exemplary damages

  • Emotional distress

  • Veterinary bills

  • Medical expenses

  • Loss of income

  • Property damage

  • Loss of use

Total liability shall not exceed the amount paid for the specific product at issue.

This limitation applies regardless of legal theory, including:

  • Contract

  • Tort

  • Negligence

  • Strict liability

  • Warranty

  • Statutory claim

8. DISCLAIMER OF WARRANTIES

All products are provided:

“AS IS” and “AS AVAILABLE.”

We disclaim all express and implied warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Durability

  • Continuous availability

No oral statement or marketing material creates a warranty.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Stitch & Tail Co., its officers, directors, owners, employees, agents, affiliates, successors, and assigns from and against any claims, damages, liabilities, losses, costs, and expenses (including attorney’s fees) arising from:

  • Your misuse of products

  • Your failure to supervise

  • Your violation of these Terms

  • Alteration or modification of products

  • Claims by third parties arising from your use

10. RETURNS AND REFUNDS

Returns must:

  • Be requested within [X] days of delivery.

  • Be unused and unwashed.

  • Be in original packaging.

Non-returnable items include:

  • Custom products

  • Personalized items

  • Limited releases

  • Final sale items

We reserve the right to refuse returns that fail inspection.

Refunds are issued after review and may exclude shipping costs.

11. SHIPPING AND RISK OF LOSS

Delivery times are estimates only.

We are not responsible for:

  • Carrier delays

  • Customs delays

  • Weather disruptions

  • Incorrect shipping addresses

  • Lost packages after carrier possession

Risk of loss transfers to the customer upon carrier pickup.

12. PAYMENT TERMS

We reserve the right to:

  • Refuse or cancel orders.

  • Limit quantities.

  • Cancel suspected fraudulent transactions.

You agree to provide accurate billing information.

13. INTELLECTUAL PROPERTY

All content including:

  • Logos

  • Designs

  • Product names

  • Photography

  • Text

  • Branding elements

Are the exclusive property of Stitch & Tail Co.

Unauthorized reproduction or use is strictly prohibited.

14. PRIVACY AND CALIFORNIA RIGHTS

California residents have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know

  • Right to delete

  • Right to correct

  • Right to opt out of sale (if applicable)

Requests may be submitted to: [Insert Email]

15. ARBITRATION AGREEMENT

Any dispute arising from these Terms or products shall be resolved exclusively by binding arbitration in Los Angeles County, California under the Federal Arbitration Act.

You waive:

  • Right to jury trial

  • Right to participate in class action

  • Right to consolidated claims

Each claim must be brought individually.

16. GOVERNING LAW

These Terms are governed by the laws of the State of California.

Venue for any permitted court action shall be Los Angeles County, California.

17. FORCE MAJEURE

We are not liable for delays or failures caused by:

  • Natural disasters

  • Government actions

  • Supply chain interruptions

  • Cyberattacks

  • Pandemics

  • Labor disputes

18. SEVERABILITY

If any provision is deemed unenforceable, remaining provisions remain valid and enforceable.

19. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Stitch & Tail Co. regarding use of the website and products.

Important Final Note

Even the strongest Terms cannot eliminate product liability exposure. You should maintain:

  • General Liability Insurance

  • Product Liability Insurance

  • Commercial Umbrella Coverage