SHIPPING & RISK OF LOSS POLICY

Effective Date: 02.01.2026
Company: Stitch & Tail Co.
Website: www.stitchandtailco.com
Customer Service: contact@stitchandtailco.com

1. ORDER PROCESSING

All orders are subject to acceptance and availability.

Orders are typically processed within:

2–5 business days, excluding weekends and holidays.

Processing time is separate from shipping time.

We reserve the right to:

  • Cancel orders

  • Delay fulfillment

  • Limit quantities

  • Refuse suspected fraudulent transactions

2. SHIPPING METHODS

Shipping options and estimated delivery times are displayed at checkout.

Delivery estimates are provided by third-party carriers and are not guaranteed.

We do not guarantee:

  • Specific delivery dates

  • Delivery time windows

  • Carrier performance

  • Weather-related timing

3. RISK OF LOSS TRANSFER

All orders are shipped pursuant to a shipment contract.

Risk of loss and title transfer to the customer upon our delivery of the package to the carrier.

Once the carrier accepts the package:

  • The customer assumes full responsibility for loss, delay, damage, or theft.

  • Stitch & Tail Co. is not liable for carrier actions or inactions.

This includes:

  • Lost packages

  • Delayed packages

  • Stolen packages (including porch theft)

  • Mis-delivery by carrier

4. ADDRESS ACCURACY

Customers are solely responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect addresses

  • Missing apartment numbers

  • Failed delivery attempts

  • Address auto-fill errors

If a package is returned due to address error:

  • Customer is responsible for reshipping costs.

5. LOST OR STOLEN PACKAGES

If tracking shows “Delivered”:

  • Stitch & Tail Co. considers the order fulfilled.

  • We are not responsible for theft or post-delivery loss.

Customers must contact the carrier directly to file a claim.

We may assist at our discretion but are not obligated to replace or refund.

6. DAMAGED IN TRANSIT

If an item arrives visibly damaged:

Customer must:

  1. Contact us within 48 hours of delivery.

  2. Provide:

    • Photos of packaging

    • Photos of damage

    • Order number

Failure to report within 48 hours may result in denial of claim.

We reserve the right to:

  • File claim with carrier

  • Require return for inspection

  • Offer replacement at our discretion

7. SHIPPING INSURANCE

If optional shipping insurance is offered at checkout:

  • Insurance must be selected at time of purchase.

  • If declined, customer assumes full shipping risk.

If insurance is purchased:

  • Claims must comply with insurer requirements.

  • Approval is subject to carrier investigation.

8. DELIVERY CONFIRMATION & SIGNATURE

For high-value orders, we may require:

  • Signature confirmation

  • ID verification

  • Additional fraud screening

Failure to accept delivery may result in restocking fees.

9. INTERNATIONAL SHIPPING

If applicable:

Customer is responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

We are not responsible for:

  • Customs delays

  • Seizures

  • International regulatory restrictions

Refused international shipments may incur:

  • Return shipping

  • Customs penalties

  • Restocking fees

10. FORCE MAJEURE

We are not liable for delays or non-performance due to:

  • Natural disasters

  • Severe weather

  • Carrier labor strikes

  • Government actions

  • Pandemics

  • Supply chain disruptions

  • Civil unrest

11. PREORDERS & BACKORDERS

If applicable:

Estimated ship dates for preorders are not guaranteed.

Delays may occur due to manufacturing or supply issues.

Customers will be notified of significant delays.

12. ORDER TRACKING

Tracking numbers are provided once shipment is processed.

Carrier tracking updates are controlled by the carrier.

We are not responsible for inaccurate or delayed tracking updates.

13. FRAUD PREVENTION

We reserve the right to:

  • Delay shipment for fraud verification

  • Require identity confirmation

  • Cancel suspicious transactions

Orders flagged as high-risk may be canceled.

14. CHARGEBACKS RELATED TO SHIPPING

Initiating a chargeback for:

  • “Item not received” where tracking shows delivered

  • Carrier delay

  • Address error

May result in:

  • Account restriction

  • Collection action

  • Legal defense submission

We maintain shipment confirmation records.

15. CALIFORNIA UCC NOTICE

Pursuant to California Commercial Code §2509:

Risk of loss passes to the buyer when goods are duly delivered to the carrier under a shipment contract.

This policy constitutes clear notice of shipment contract terms.

16. NO LIABILITY FOR THIRD-PARTY CARRIERS

Carriers are independent third parties.

We are not liable for:

  • Their negligence

  • Their delays

  • Their delivery errors

All carrier-related claims must be directed to the carrier.

17. POLICY MODIFICATION

We reserve the right to modify this Shipping & Risk of Loss Policy at any time.

Changes apply to orders placed after the Effective Date.

Business Protection Reminder

This policy reduces exposure to:

  • Porch piracy claims

  • Carrier delay disputes

  • “Item not received” chargebacks

  • Address input mistakes

  • Customs complaints

However, you should still maintain:

  • Commercial General Liability Insurance

  • Product Liability Coverage

  • Cargo/Transit Insurance